Orders and Delivery
All Alice van Cal pieces can be ordered on our website, www.alicevancal.com and will be delivered within 10 working days*.
All orders will require a signature upon delivery or can be collected from our office in Marylebone, London.
*Please note: Estimated delivery time is for delivery in the UK only. Deliveries outside the UK require up to an additional 5 working days, depending on the destination. Shipping is included, but import duty and taxes are not included.
You may prefer a different colour combination or have something unique in mind. All our pieces can be customised or specially designed according to your preference. Our bracelets and pendants can also be engraved with a special message free of charge.
Please contact us via email at email@example.com for a quote.
Please note that engraved pieces will be delivered within 20 working days and bespoke, customised pieces will be delivered within 28 working days, due to the sourcing of unique materials.
Exchanges and returns
An abundance of love and care has gone into creating your unique Alice van Cal piece and we hope you will gain as much joy from wearing it as we did creating it. However, if you’re not entirely happy with your purchase, you’re welcome to return it within 7 days of delivery. All returns can be exchanged for an item of the same value or a voucher that can be used for another purchase on our website within 3 months, if the piece has not been damaged.
If you do wish to return your piece, please make sure it is returned in the same condition it was sold and in its original packaging. Unfortunately, we will not accept returns that are damaged, scratched, worn or altered.
Please send us an email to firstname.lastname@example.org or, simply request a return on our website using your order number and we will arrange collection as soon as we receive your request. You will be issued a voucher to the same value of your purchase after your returned piece arrives at our office. The voucher can be redeemed on our website.
- Sales of all customised and engraved items are final.
- The purchases of pieces that are on sale or promotion are final as soon as they have been shipped, and are therefore not returnable or exchangeable.
- All pieces purchased with your voucher credit are final and are not eligible for exchange.
Please note that Alice van Cal cannot be held responsible for taxes or import duties that are charged for orders that are delivered outside the UK and EU. Packages also cannot be marked as “gifts” or “of no value” in order to avoid additional charges or taxes.
Contact your local government for more information on the taxes or duties that may be payable upon delivery.
Exchanges and returns
Unfortunately, as soon as they’ve been shipped, all our international orders are considered final and cannot be exchanged for another product or a voucher.